Royal Mail - Newcastle upon Tyne

Nuno Santos

I lost £500 parcel because this stupid guys working there didn't delivered my parcel at my address and didn't give me a paper mentione about my order and sended to Belfast with no reason. Also this place got very stupid schedules. You go and it's close , only open 2 hours per day and not every day , trash company rating this from 0-5 = - 0

Diego Mörschbächer

Had some parcel for collection, they didn’t come and pretend no one was home, unbelievable bad service!
If you have any urgent request! Don’t use Royal Mail, not trustable.

M K

Pathetic delivery service. Need to have extended opening hours on the weekend for the majority of the population who work during the week!

No option to have late deliveries so obiously people will need to collect on the weekend. The ammount of time and money wasted collecting my parcels because of this rubbish delivery service.

Try asking the customers for alternative safe places for their parcels too!

You need to up your game!

Robert H

They don't change their advertised closing time to reflect their actual hours. Walked some distance to find a door locked shut at 1430 on a weekday with listed online hours until 1800.

V

I been today afternoon to ask about a packet that I send in Romania from the post whit royal mail.They put me the address wrong and when I put the track number was saying they will sensed back.
I ask if she can check what is happening and I give her the receive. She didn't know where you can find the reference number on the receive.
I showed her the referees number and she told me the pack will gone come back because the address is wrong.
I ask her if she can find where is the pack and she told me that she don't know because she never been in Romania.
I ask her if is possibly to change the receiver address and she said that is not possible because she doesn't know where's the pack because she never been in Romania.
At all my questions about the pack she answered that she she doesn't know because she never been in Romania.
I find this a very upsetting answer.

When I pay for the service nobody ask me where I am from.
I find very disappointing customer service.

Cirno

Don’t trust the opening time on Google Map. They are closing at 11.am. 9-11am during the lock down. And why don’t you knock my door or leave the package under the mail box. You guys always leave cards for no reason.

M L

Went to collect two parcels yesterday. When I arrived, the desk clerk was sitting on a folding chair chatting with a couple of co-workers. She got up when she saw me, did the ID stuff and went to get my things. She came back with one box, which puzzled me as I was expecting two and was sure that it said '2' on the red card (which she had taken). Anyway, I took the box and went over to the side of the room to see if somehow the two parcels had been put into one box. The box clearly said '2 of 2' in pen, written by the postman who had attempted delivery. So I went back over to the desk clerk, who had resumed her position on the folding chair, shootin' the breeze with her co-workers. I told her that I thought there was another parcel, that I was expecting two. She started to walk toward her computer screen, then stopped and said "If there were two, I would've given you two." Well, that was me told. I'm not a confrontational person, unfortunately, so I left even though she didn't bother checking, and we both knew the parcel was back there. So now I'm having it redelivered when I could've just picked it up with the other parcel, had the desk clerk not been inexplicably unwilling to just check. Lousy.

tt 321

Good collection hours, including weekend hours. Close distance to transport Metro buses trains etc. Reasonably well organized. Still, not a good replacement for your own local post office (which has disappeared).